Watch Episode 4 on YouTube (25:06)
What happens when the CIO is also the COO? On Episode 4 of the CIOsurge Podcast, I sat down with Steven Singer, CIO & COO at Julius Silvert, Inc., a 111-year-old food distributor. He came up from bench tech at Circuit City through CISO, CTO and CIO, and now runs technology and operations together.
The standout story: his team turned a single photo of a restaurant menu into Menu IQ, an in-house AI tool that does in about 15 minutes what used to take a salesperson three to four days. We also get into why he started transformation in the warehouse, how he gets a non-tech workforce to adopt new tools, and where the human sits in the loop when rolling out AI.
Watch: https://youtu.be/GVRaoJiw9rQ
Listen: Spotify https://open.spotify.com/show/033I9G0TYfsQBI3uop75Ei · Apple Podcasts https://podcasts.apple.com/us/podcast/ciosurge-podcast/id1890249417
Subscribe: https://www.ciosurge.com/subscribe
Zack
